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  • 1-800-607-3105 (11AM - 7PM EST)
  • info@highroaddelivery.com
  • Making Deliveries in Maryland

FAQs

Delivery Eligibility

Proper Maryland Identification

We deliver to Maryland residents with both a valid Maryland-issued identification AND current medical marijuana program card issued by the Maryland Department of Health or an approved state with reciprocity with Maryland’s medical marijuana program.  You must have both forms of identification.

DC Residency Requirements

  • Please note, we cannot deliver to the following patients:
    • Maryland card holders who may be legitimate Maryland residents, but are not in possession of a Maryland I.D. (for example, customers can obtain a Maryland card with a Maryland electric bill, a Maryland voter registration card, and a passport or a Maryland driver’s license)
    • Maryland card holders who live in Maryland, but no longer live at the Maryland address that is on their current Maryland I.D.

High Road Profile Required

Creating High Road Profile

All patients seeking delivery must be signed up with a profile at High Road to be eligible for delivery.  

Delivery Times

Delivery Times

Deliveries will occur between 11am – 7pm

Delivery Cut-Off Times

All same day deliveries need to be submitted by 6pm to ensure delivery by 7pm.  We will do our best to accommodate all end of the day orders and will reach out to you should we need to reschedule for the next day.

We aim to deliver within 2 hours for orders in same-day delivery areas.

You will receive a text message notification when your driver is on the way. 

Payments + Refunds

Cash Payments

Cash payments are not accepted.

Debit Payments

For your safety and convenience, debit payments are accepted through our payment processing system, Hypur. If you don’t already have an account, you will be prompted to create one the first time you check-out.  If you’d like to create an account now, please visit: https://secure.hypur.com/signup

To learn more about our secure checkout, please visit: https://www.hypur.com/pay-with-hypur/

Delivery Minimums

Delivery orders must be greater than $40.

Refunds

If refunds are necessary, they will be processed immediately and funds will be deposited within 3-5 business days.  Please note that the delivery and services fees are usually non-refundable.

Order Notifications

Contact from High Road

You will be contacted by High Road if your order must be modified or canceled for any of the following reasons:

    • You do not have a profile with High Road
    • You do not have a current Medical Marijuana Program card 
    • You have already exceeded or your order will cause you to exceed your monthly allotment.  
    • The order is out of State
    • Patient is on the customer block list
      • Unresponsive too many times
      • Bad attitude
      • Unsafe
      • Other

Text Notifications

  • You will be notified via text message when your order has left the dispensary and is on the way to you.
  • You will be notified via text message when your driver arrives.  At this time, you will also receive a text message to confirm final order cost.

FAQ

What if I Miss an Order

If a patient is not available to receive an order when delivered, the order may be held at the store for pick-up. A second delivery attempt is not guaranteed.  Any second delivery attempt is subject to delivery loads, traffic patterns, and availability.

Can someone else receive my order for me?

No.  The drivers will check Maryland identification and cards upon arrival.  If they do not match the name on the manifest then the order will be cancelled and the patient might be banned from use of our delivery platform.

How should I prepare for my delivery?

Please have your Maryland identification and card available for the driver to review.  The driver will take a picture of both before completing the delivery.

Will my MWC discounts still apply?

No.  All reward points must be redeemed in the store.  However, we will occasionally offer specials through our text promotions for members. 

Do I get anything as a NEW patient ordering delivery from MWC?

Yes. All new patients receive 200 loyalty points for purchasing from dispensary.

Points are then exchanged for discount credits towards purchases in store or delivery.

What is High Road

What it High Road

All deliveries are facilitated through High Road, a cannabis delivery service.

Who Will I Hear From

High Road will notify you with any questions or concerns regarding your delivery and payment.

Dispensary will notify you with any questions or concerns regarding the products in your delivery.

Need Additional Help?

+1 800 607 3105 - (Monday - Sunday) 11am - 7pm (EST)